Shipping

Shipping Policy – Aura & Canvas

Welcome to Aura & Canvas. Every artwork is carefully prepared, inspected, packed, and shipped with attention to detail so your painting arrives safely at your address.

We offer free shipping worldwide on our paintings.

Order Processing & Preparation

Each artwork is carefully prepared before it leaves our studio.

Because our paintings are handmade, please allow 2–3 days to complete the painting when the artwork is made to order. After the painting is completed, it goes through a final quality inspection and is carefully packaged for shipment.

The complete order process, including preparation and shipping, is generally expected to take approximately 2 weeks.

Once your order has been shipped, you will receive an email with your shipping confirmation and tracking information.

Shipping Times

After your painting has been completed, inspected, packed, and shipped, estimated delivery times are:

 

These are estimated delivery times and may vary depending on the destination, customs procedures, carrier delays, holidays, or other circumstances outside our control.

Important Processing Information

Please note that the artwork must be completed and pass our quality inspection before shipment. The painting preparation and quality-control process can, in some circumstances, take up to 30 business days.

We will always do our best to process and dispatch your order as quickly as possible while maintaining the quality of your artwork.

Free Worldwide Shipping

Aura & Canvas offers free shipping worldwide.

Your painting is carefully packaged before being handed to the shipping carrier. We also provide 100% shipping insurance for our paintings.

If your artwork is damaged or there is an issue during transportation, please contact us as soon as possible so we can assist you.

Order Tracking

Once your artwork has been dispatched, you will receive an email containing your shipping information and, where available, a tracking number.

Please keep an eye on your email after placing your order.

If you have not received your shipping confirmation or would like an update on your order, please contact us and we will be happy to assist.

Address Verification

Please carefully review your shipping address before completing your purchase.

A valid and complete delivery address is required before your order can be shipped.

What if My Address Has an Issue?

If we identify an issue with your address, we will contact you by email. An address problem may delay the shipment while we work with you to confirm the correct information.

If you entered the wrong address and your order has not yet shipped, please contact Aura & Canvas as soon as possible with:

Subject: Address Change + Order Number XXXX

We will do our best to update the shipping information before your artwork is dispatched.

What If My Order Has Already Shipped?

Once an order has been shipped, we may no longer be able to change the delivery address with the carrier.

If your order has already been dispatched and you believe the address is incorrect, contact us with:

Subject: Address Change + Order Number XXXX + Shipped

We will do our best to help resolve the situation with the shipping carrier.

Please always verify your address carefully before placing your order.

Delayed or Missing Orders

If you have not received your artwork within the expected delivery period, please contact us so that we can investigate the shipment.

For an order that appears to be missing, please contact us with:

Subject: Missing Order + Order Number XXXX

Providing your order number allows us to identify the correct shipment and investigate the delivery status more efficiently.

Please remember that international deliveries can occasionally take longer than the estimated timeframe because of customs clearance or circumstances outside our control.

Duties & Import Taxes

Depending on your destination country, your order may be subject to customs duties, import taxes, VAT, or other local charges.

Any applicable duties, customs fees, or import taxes are the responsibility of the buyer unless otherwise stated at checkout.

Customs policies vary from country to country, and Aura & Canvas cannot control or predict charges imposed by local authorities.

Shipping Carrier

Paintings are shipped using reputable express shipping carriers. Depending on the destination and availability, carriers may include FedEx, UPS, or another suitable international shipping provider.

The carrier used may vary according to the destination and the requirements of the shipment.

Need Help With Your Order?

We understand that ordering original artwork online is an important decision. If you have questions about your shipment, delivery address, tracking information, or order status, please contact Aura & Canvas.

We are here to help make your experience as smooth as possible.

Thank you for choosing Aura & Canvas and for supporting original artwork.

Philippe Fern
Aura & Canvas